Dealer support
We stand behind your assortment.
One support contact for Artisan & CJRB. Report a product issue with your order and SKU details so our team can review the case and coordinate the right resolution.
01
Warranty coverage
Our B2B warranty follows the official consumer warranty: manufacturing and material defects are covered. Misuse, unauthorized modifications and normal care-related damage are excluded. The original-owner coverage remains the same.
02
Functional issue
For a confirmed functional defect that cannot be repaired, we provide a replacement. If the model is unavailable, our team will discuss an equivalent model with you before proceeding.
03
Batch issue
Collect affected units and SKU quantities together. Submit one consolidated report so we can review the pattern and coordinate a batch resolution instead of separate, repeated claims.
A clear process, from report to resolution.
- Prepare the report. Include company name, B2B order number, SKU, affected quantity, issue description, and clear photos or video. For batch issues, group the evidence by SKU and production or shipment batch when available.
- Contact our dealer team. Email b2b@cjrb.net. Hold affected stock separately while we assess the issue.
- Confirm the resolution. Our team reviews coverage and confirms repair, replacement or a consolidated batch plan. Obtain return authorization and instructions before sending any goods back; return destination and shipping arrangements are confirmed for each case.
- Track the outcome. Keep the case reference with your order. We confirm replacement details and shipment tracking when the resolution is dispatched.
Full warranty terms
Coverage and exclusions follow our published warranty.